Touchscreen issues

[Jibbs]

I've owned my Prologue for three months, and I've been experiencing touchscreen issues. Sometimes it responds to touch, while other times it doesn't. As a result, I've had to rely on voice commands. Has anyone else encountered this problem? Do you have any suggestions before I take it to the dealer?

 

[Shugs]

My touchscreen had the same issue a while back...sometimes it wouldn’t respond at all, and I ended up using voice commands too. I tried a master reset, which helped for a bit, but it came back eventually. I’d recommend doing that first, but if it doesn’t fix it, definitely take it to the dealer.

 

[Moonlink34]

Yeah, most of these problems go away with a reboot.
Reboot in safe mode from the reset options menu
Hold down the hang-up button on the steering wheel
In a few seconds, the factory reset button will appear. Had to press it many times. Not sure if this is by design.

At least there is a solution for such things.

 

[Dom]

I haven't had that issue, but maybe try a software reset or update first. If it persists, a visit to the dealer might be necessary.